{"id":345,"date":"2026-01-07T10:56:00","date_gmt":"2026-01-07T10:56:00","guid":{"rendered":"https:\/\/luzchatbot.wpenginepowered.com\/privacy-policy\/"},"modified":"2026-01-12T09:26:50","modified_gmt":"2026-01-12T09:26:50","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/luzlab.org\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p class=\"has-text-align-center\">Luz Chatbot Platform \u2013 A Solutions Journalism Tool<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>The Luz Chatbot Platform (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Luz chatbot, access our training resources, and engage with our services. <\/p>\n\n\n\n<p><strong>Our Commitment: <\/strong>Luz was created through a partnership between the Donald W. Reynolds Journalism Institute (RJI) at the University of Missouri and El Colectivo 506, a Costa Rican solutions journalism organization. We handle your personal information with the same care and integrity we bring to supporting quality journalism. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Information We Collect<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Personal Information You Provide<\/h4>\n\n\n\n<p>We may collect personal information that you voluntarily provide when you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create an account or profile on our platform<\/li>\n\n\n\n<li>Use the Luz chatbot to develop journalism pitches<\/li>\n\n\n\n<li>Register for the Latin American Solutions Journalism Fund<\/li>\n\n\n\n<li>Complete training modules and activities<\/li>\n\n\n\n<li>Subscribe to communications or updates<\/li>\n\n\n\n<li>Contact us through our website or email<\/li>\n\n\n\n<li>Participate in surveys or provide feedback<\/li>\n<\/ul>\n\n\n\n<p>This information may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name and email address<\/li>\n\n\n\n<li>Language preference (English, Spanish, or Portuguese)<\/li>\n\n\n\n<li>Country\/region of residence<\/li>\n\n\n\n<li>Professional background (journalist, student, educator, etc.)<\/li>\n\n\n\n<li>Communication preferences<\/li>\n\n\n\n<li>Training progress and completion status<\/li>\n\n\n\n<li>Fund registration status<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Chatbot Conversation Data<\/h4>\n\n\n\n<p>When you use the Luz chatbot, we collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The content of your conversations with Luz<\/li>\n\n\n\n<li>Your pitch ideas, story concepts, and responses to questions<\/li>\n\n\n\n<li>Timestamps and session information<\/li>\n\n\n\n<li>Language used during conversations<\/li>\n\n\n\n<li>Whether you exported or saved your pitch<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Information Collected Automatically<\/h4>\n\n\n\n<p>When you visit our platform, we automatically collect certain information, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address and browser type<\/li>\n\n\n\n<li>Device information and operating system<\/li>\n\n\n\n<li>Pages visited and time spent on our site<\/li>\n\n\n\n<li>Referring website or source<\/li>\n\n\n\n<li>Geographic location (country\/region level)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">How We Use Your Information<\/h3>\n\n\n\n<p>We use the information we collect to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide the Luz chatbot service and save your conversations<\/li>\n\n\n\n<li>Enable you to return to and continue previous pitch sessions<\/li>\n\n\n\n<li>Track your progress through training modules<\/li>\n\n\n\n<li>Process your registration for the Latin American Solutions Journalism Fund<\/li>\n\n\n\n<li>Send communications about Fund opportunities, calls for proposals, and updates<\/li>\n\n\n\n<li>Respond to your inquiries and provide support<\/li>\n\n\n\n<li>Analyze platform usage to improve the user experience<\/li>\n\n\n\n<li>Maintain and improve the Luz chatbot&#8217;s functionality<\/li>\n\n\n\n<li>Comply with legal obligations and protect our rights<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Use of Chatbot Conversations<\/h4>\n\n\n\n<p>Your conversations with Luz may be reviewed to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve the quality and helpfulness of the chatbot<\/li>\n\n\n\n<li>Identify common questions or areas where users need additional support<\/li>\n\n\n\n<li>Develop new training resources<\/li>\n<\/ul>\n\n\n\n<p>We do not use your specific pitch ideas or story concepts for any purpose other than providing you with the chatbot service. Your journalism ideas remain yours. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Cookies and Tracking Technologies<br><br><\/h3>\n\n\n\n<p>We use cookies and similar tracking technologies to enhance your experience. These include: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Essential Cookies<\/strong>: Necessary for platform functionality, such as language preferences, login sessions, and saving your conversation progress<\/li>\n\n\n\n<li><strong>Analytics Cookies:<\/strong> Help us understand how visitors interact with our platform<br><\/li>\n\n\n\n<li><strong>Preference Cookies: <\/strong>Remember your settings and choices<\/li>\n<\/ul>\n\n\n\n<p>You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to save conversations or track training progress. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Information Sharing and Disclosure<\/h3>\n\n\n\n<p>We do not sell your personal information. We may share your information with: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Partner Organizations:<\/strong> El Colectivo 506 and the Reynolds Journalism Institute, as joint operators of this platform<\/li>\n\n\n\n<li><strong>Latin American Solutions Journalism Fund: <\/strong>If you register for the Fund, your registration information will be shared with Fund administrators at El Colectivo 506<\/li>\n\n\n\n<li><strong>Service Providers: <\/strong>Third parties that help us operate our platform and deliver communications<br><\/li>\n\n\n\n<li><strong>Legal Requirements: <\/strong>When required by law or to protect our rights and safety<br><\/li>\n\n\n\n<li><strong>Business Transfers:<\/strong> In connection with any merger, acquisition, or sale of assets<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Data Security<\/h3>\n\n\n\n<p>We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Data Retention<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Account Information: <\/strong>Retained while your account is active and for a reasonable period afterward<\/li>\n\n\n\n<li><strong>Chatbot Conversations: <\/strong>Retained while your account is active to allow you to access your conversation history; you may request deletion at any time<br><\/li>\n\n\n\n<li><strong>Training Progress: <\/strong>Retained to maintain your completion records and Fund registration status<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Your Rights and Choices<\/h3>\n\n\n\n<p>You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access the personal information we hold about you<\/li>\n\n\n\n<li>Request correction of inaccurate information<\/li>\n\n\n\n<li>Request deletion of your personal information and conversation history<br><\/li>\n\n\n\n<li>Export your completed pitches<br><\/li>\n\n\n\n<li>Opt-out of marketing communications at any time<br><\/li>\n\n\n\n<li>Withdraw consent where processing is based on consent<\/li>\n\n\n\n<li>Request information about how your data is used<br><\/li>\n<\/ul>\n\n\n\n<p>To exercise these rights, please contact us using the information provided below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Third-Party Links<br><\/h3>\n\n\n\n<p>Our platform may contain links to third-party websites, including the Solutions Journalism Network, El Colectivo 506, the Reynolds Journalism Institute, and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Children&#8217;s Privacy<\/h3>\n\n\n\n<p>Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.  <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">International Users<\/h3>\n\n\n\n<p>This platform is operated through a partnership between organizations in Costa Rica and the United States. If you access our platform from outside these countries, please be aware that your information may be transferred to, stored, and processed in Costa Rica or the United States, where data protection laws may differ from those in your country. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">AI Technology and Data<\/h3>\n\n\n\n<p>The Luz chatbot is powered by artificial intelligence. For detailed information about the AI technology we use and how it works, please see the &#8220;AI Technology Disclosure&#8221; section of our Terms of Service. <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Changes to This Policy<\/h3>\n\n\n\n<p>We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the &#8220;Last Updated&#8221; date. We encourage you to review this policy periodically.  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p>If you have questions about this Privacy Policy or our data practices, please contact us:<\/p>\n\n\n\n<p><strong>El Colectivo 506<\/strong><br>San Jos\u00e9, Costa Rica<br>Website: <a href=\"https:\/\/elcolectivo506.com\">elcolectivo506.com<\/a><\/p>\n\n\n\n<ul class=\"wp-block-social-links is-style-logos-only is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/company\/elcolectivo506\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-instagram  wp-block-social-link\"><a href=\"https:\/\/www.instagram.com\/elcolectivo506\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12,4.622c2.403,0,2.688,0.009,3.637,0.052c0.877,0.04,1.354,0.187,1.671,0.31c0.42,0.163,0.72,0.358,1.035,0.673 c0.315,0.315,0.51,0.615,0.673,1.035c0.123,0.317,0.27,0.794,0.31,1.671c0.043,0.949,0.052,1.234,0.052,3.637 s-0.009,2.688-0.052,3.637c-0.04,0.877-0.187,1.354-0.31,1.671c-0.163,0.42-0.358,0.72-0.673,1.035 c-0.315,0.315-0.615,0.51-1.035,0.673c-0.317,0.123-0.794,0.27-1.671,0.31c-0.949,0.043-1.233,0.052-3.637,0.052 s-2.688-0.009-3.637-0.052c-0.877-0.04-1.354-0.187-1.671-0.31c-0.42-0.163-0.72-0.358-1.035-0.673 c-0.315-0.315-0.51-0.615-0.673-1.035c-0.123-0.317-0.27-0.794-0.31-1.671C4.631,14.688,4.622,14.403,4.622,12 s0.009-2.688,0.052-3.637c0.04-0.877,0.187-1.354,0.31-1.671c0.163-0.42,0.358-0.72,0.673-1.035 c0.315-0.315,0.615-0.51,1.035-0.673c0.317-0.123,0.794-0.27,1.671-0.31C9.312,4.631,9.597,4.622,12,4.622 M12,3 C9.556,3,9.249,3.01,8.289,3.054C7.331,3.098,6.677,3.25,6.105,3.472C5.513,3.702,5.011,4.01,4.511,4.511 c-0.5,0.5-0.808,1.002-1.038,1.594C3.25,6.677,3.098,7.331,3.054,8.289C3.01,9.249,3,9.556,3,12c0,2.444,0.01,2.751,0.054,3.711 c0.044,0.958,0.196,1.612,0.418,2.185c0.23,0.592,0.538,1.094,1.038,1.594c0.5,0.5,1.002,0.808,1.594,1.038 c0.572,0.222,1.227,0.375,2.185,0.418C9.249,20.99,9.556,21,12,21s2.751-0.01,3.711-0.054c0.958-0.044,1.612-0.196,2.185-0.418 c0.592-0.23,1.094-0.538,1.594-1.038c0.5-0.5,0.808-1.002,1.038-1.594c0.222-0.572,0.375-1.227,0.418-2.185 C20.99,14.751,21,14.444,21,12s-0.01-2.751-0.054-3.711c-0.044-0.958-0.196-1.612-0.418-2.185c-0.23-0.592-0.538-1.094-1.038-1.594 c-0.5-0.5-1.002-0.808-1.594-1.038c-0.572-0.222-1.227-0.375-2.185-0.418C14.751,3.01,14.444,3,12,3L12,3z M12,7.378 c-2.552,0-4.622,2.069-4.622,4.622S9.448,16.622,12,16.622s4.622-2.069,4.622-4.622S14.552,7.378,12,7.378z M12,15 c-1.657,0-3-1.343-3-3s1.343-3,3-3s3,1.343,3,3S13.657,15,12,15z M16.804,6.116c-0.596,0-1.08,0.484-1.08,1.08 s0.484,1.08,1.08,1.08c0.596,0,1.08-0.484,1.08-1.08S17.401,6.116,16.804,6.116z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Instagram<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/elcolectivo506\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-tiktok  wp-block-social-link\"><a href=\"https:\/\/www.tiktok.com\/@elcolectivo506?is_from_webapp=1&#038;sender_device=pc\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 32 32\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M16.708 0.027c1.745-0.027 3.48-0.011 5.213-0.027 0.105 2.041 0.839 4.12 2.333 5.563 1.491 1.479 3.6 2.156 5.652 2.385v5.369c-1.923-0.063-3.855-0.463-5.6-1.291-0.76-0.344-1.468-0.787-2.161-1.24-0.009 3.896 0.016 7.787-0.025 11.667-0.104 1.864-0.719 3.719-1.803 5.255-1.744 2.557-4.771 4.224-7.88 4.276-1.907 0.109-3.812-0.411-5.437-1.369-2.693-1.588-4.588-4.495-4.864-7.615-0.032-0.667-0.043-1.333-0.016-1.984 0.24-2.537 1.495-4.964 3.443-6.615 2.208-1.923 5.301-2.839 8.197-2.297 0.027 1.975-0.052 3.948-0.052 5.923-1.323-0.428-2.869-0.308-4.025 0.495-0.844 0.547-1.485 1.385-1.819 2.333-0.276 0.676-0.197 1.427-0.181 2.145 0.317 2.188 2.421 4.027 4.667 3.828 1.489-0.016 2.916-0.88 3.692-2.145 0.251-0.443 0.532-0.896 0.547-1.417 0.131-2.385 0.079-4.76 0.095-7.145 0.011-5.375-0.016-10.735 0.025-16.093z\" \/><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">TikTok<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-youtube  wp-block-social-link\"><a href=\"https:\/\/www.youtube.com\/@elcolectivo506\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.8,8.001c0,0-0.195-1.378-0.795-1.985c-0.76-0.797-1.613-0.801-2.004-0.847c-2.799-0.202-6.997-0.202-6.997-0.202 h-0.009c0,0-4.198,0-6.997,0.202C4.608,5.216,3.756,5.22,2.995,6.016C2.395,6.623,2.2,8.001,2.2,8.001S2,9.62,2,11.238v1.517 c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">YouTube<\/span><\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"has-text-align-center\"><em>Last Updated: January 202<\/em>6<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Luz Chatbot Platform \u2013 A Solutions Journalism Tool Introduction The Luz Chatbot Platform (&#8220;we,&#8221; &#8220;our,&#8221; or &#8220;us&#8221;) is committed to [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-345","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | 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